Delivery Information
Effective Date: 09/09/2026
At Silkstorm, we work to get your order to you safely, efficiently, and in excellent condition. This Delivery Information explains how orders are processed, dispatched, and delivered.
1. Order Processing
Orders are processed after payment has been successfully confirmed unless stated otherwise.
We aim to prepare and dispatch orders as quickly as possible. Processing times may vary depending on order volume, product availability, weekends, public holidays, and other operational circumstances.
Orders placed outside our normal operating hours may be processed on the next available business day.
2. Delivery Locations
Silkstorm delivers across Ghana through our delivery and logistics partners.
Delivery availability and charges may vary depending on your location.
Where delivery to a particular location is unavailable, we will contact you using the details provided with your order.
3. Delivery Charges
Delivery charges are calculated based on factors such as your delivery location, order type, and any applicable promotion.
Any delivery fee applicable to your order will be displayed or communicated before your order is completed.
From time to time, Silkstorm may offer free-delivery promotions on selected products, bundles, locations, or orders. Promotional delivery terms will apply.
4. Estimated Delivery Times
Delivery times are estimates and may vary depending on your location and the delivery provider.
Once an order has been dispatched, the delivery provider’s estimated timeline may apply.
Delivery may take longer during:
- Public holidays
- Weekends
- Peak sales periods
- Promotional campaigns
- Adverse weather
- Traffic or logistical disruptions
- Circumstances outside Silkstorm’s reasonable control
An estimated delivery time is not a guaranteed delivery date unless expressly stated otherwise.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Phone number
- Delivery location or address
- Relevant directions or landmarks where necessary
- Any other information required to complete delivery
Silkstorm is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.
6. Order Tracking
Where tracking is available, Silkstorm may provide tracking information or a tracking link once your order has been dispatched.
Tracking information is provided to help you monitor your delivery. Updates are controlled by the relevant delivery provider and may not appear immediately.
7. Receiving Your Order
Customers should make reasonable arrangements to be available to receive their orders or designate an appropriate person to receive them.
For certain deliveries, the delivery provider may contact you by phone to arrange or confirm delivery.
Please inspect your package when received and contact Silkstorm as soon as possible if there is an issue with the order.
8. Failed Delivery Attempts
If delivery cannot be completed because the customer is unavailable, provides incorrect information, cannot be reached, or otherwise prevents delivery, additional delivery arrangements or charges may apply.
Where a delivery provider returns an order to Silkstorm after unsuccessful delivery attempts, the customer may be required to cover the cost of re-delivery.
9. Delayed Deliveries
While we work with our delivery partners to provide reliable service, Silkstorm cannot guarantee delivery times where delays are caused by circumstances outside our reasonable control.
If your order appears to be significantly delayed, contact us with your order details so that we can assist in following up with the relevant delivery provider.
10. Missing or Damaged Orders
If your order arrives damaged, incomplete, or appears to have been tampered with, please contact Silkstorm as soon as possible.
Where appropriate, we may request photographs, videos, packaging details, or other information to help us investigate the issue with the delivery provider.
Any resolution will be handled in accordance with our applicable return, refund, and replacement policies.
11. Changes to Delivery Information
If you need to change your delivery address or other delivery details after placing an order, contact Silkstorm as soon as possible.
We cannot guarantee that changes can be made once an order has been processed or dispatched.
Additional charges may apply where a change results in additional delivery costs.
12. Free Delivery Promotions
Free delivery is available only where expressly stated as part of a Silkstorm promotion or product offer.
Free delivery promotions may be subject to specific conditions, including eligible products, minimum order values, locations, promotional periods, or other restrictions.
Silkstorm reserves the right to modify or end a free-delivery promotion in accordance with its promotional terms.
13. Third-Party Delivery Providers
Silkstorm may use independent delivery and logistics providers.
Once an order has been handed over to the delivery provider, certain aspects of the delivery process are outside Silkstorm’s direct control. We will, however, make reasonable efforts to assist customers with delivery-related issues.
14. Contact Us
If you have questions about your delivery or need assistance with an order, please contact Silkstorm through our official customer-service channels and provide your order number where possible.
Silkstorm
Ghana
Email: orders@silkstormgrooming.com
Website: silkstormgh.com