Privacy Policy

Effective Date: 09/09/2026

At Silkstorm, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect information you provide when you:

• Create an account or place an order
• Subscribe to our communications
• Contact our customer support
• Leave a product review
• Participate in promotions, loyalty programmes, or other Silkstorm activities

This may include your name, phone number, email address, delivery address, billing information, order history, and other information necessary to provide our services.

We may also automatically collect limited information about how you use our website, such as device information, browser type, pages visited, and website interactions.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about orders, deliveries, and customer service
• Manage your account and loyalty rewards
• Improve our products, website, and customer experience
• Send marketing communications where permitted and where you have chosen to receive them
• Prevent fraud, misuse, and unauthorized activity
• Comply with applicable legal and regulatory requirements

We do not sell your personal information.

3. Payments

Payments may be processed through third-party payment providers. Silkstorm does not ordinarily store your complete payment card or other sensitive payment credentials.

Payment providers may collect and process information in accordance with their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve your experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment processors
• Delivery and logistics providers
• Website, hosting, analytics, and technology providers
• Customer-service and marketing service providers

These parties receive only information reasonably necessary to perform their services and are expected to handle it appropriately.

We may also disclose information where required by law, regulation, court order, or to protect the rights, safety, and security of Silkstorm, our customers, or others.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent for certain uses of your information
• Opt out of marketing communications

You can unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

9. Third-Party Links

Our website or communications may contain links to third-party websites or services. Silkstorm is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.

10. Children’s Privacy

Our services are not directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements. The updated version will be posted on our website with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Silkstorm through our official customer-service channels.

Silkstorm
Ghana
Email: orders@silkstormgrooming.com
Website: silkstormgh.com